What is our focus? Quasar Infotech's focus is in supporting products and services in the following technology domains: Desktops (PCs, Mobile PCs, PDAs, Hardware, OS, Applications, Mailer Clients, Utilities) Internet (ISPs - Dialup, Broadband, Mail, Access, Hosting) Wired and Wireless (Devices, Services, Applications, Utilities) Enterprise Infrastructure Components (Servers, Networking) Proprietary products and applications / Niche Applications Can YOU use Quasar Infotech? Quasar Infotech provides Technical Support Solutions for: OEMs (PDAs, PCs, Mobile PCs, Peripherals, Devices, Modems, Routers) Internet Service Providers ITSPs / Helpdesk Service Providers Technical Support Providers Wireless Service Providers Application Service Providers Software Publishers/ Independent Software Vendors Large and Small Enterprises Computer Retail Stores What are our Support Solutions? We customize and seamlessly integrate one or more solutions below to deliver just the right one for your needs. You are assured of an end-to-end solution that is a perfect fit. 7x24 Tech Support Tech Helpdesk Support/ Outsourcing Tech Product Support Application Support Extensive Reporting Knowledge Management Administration and Management Services Staff Augmentation Services Self-help Automated Help Assisted Help Remote Support Voice Services Web Enabled Call Center Offshore facilities Onsite Services Onsite Experts Help Desk manning Support Agents Scoping Consultants Knowledge Management Knowledge Creation (FAQs, Tutorials, Guides and Manuals) Database Population Helpdesks Applications Support (We can provide support on common shrink-wrapped applications. In case   specialized applications support is required, Quasar Infotech can build up / leverage partnerships to   deliver required service grade.) User Support (Hardware, OS, Peripherals, Desktop Applications - Productivity, Mailer/ Browser/   Connectivity Applications) Product / Service support Level 1/2/3 support Outsourcing Monitoring, Administration and Management Services Network and application monitoring (using tools like HP Open view, Unicenter T&G) Infrastructure Application Management (Exchange and Lotus Notes) Servers Reporting Extensive customized reporting with query features How do we deliver support? The following Channels are used to deliver these services: Email Chat Telephone (offshore) Remote Diagnostic Tools Collaborative Browsing Tools Onsite Experts Self-help Resources (including intelligent, searchable databases) What are the Deployment and Implementation Options? Complete Support (7x24x365) After office hours / overflow support Flexible support options (Incident based, 800 toll-free support, Extranet) Independent / standalone support infrastructure with dedicated servers and databases Seamless integration with existing support delivery mechanisms SLAs with clearly defined performance norms Standard and customized reporting Integration with existing processes for call management, incident management, reporting How do YOU benefit? Quasar Infotech provides value to enterprises over 3 parameters: End user/ Customer Satisfaction: Our domain knowledge has resulted in optimized support processes   that deliver focused, end user-centric technical support. Operational Efficiencies: Through effective use of knowledge management tools to enhance   productivity. Cost: By leveraging India's low-cost base for technical service delivery.